Imagine a dental office your kids can’t wait to visit – over and over again!
Not for the holistic/ less invasive family. It took me 2 months to finally get ahold of the office to schedule an appointment. They were able to get us scheduled same week. I took 1 of my kiddos in for a cleaning and wanted to discuss some areas on his front teeth that were bothering him. The first red flag was the dental tech not allowing my 6yr old daughter to come back to the exam room with us. She had to wait in a separate room by herself for the duration of my son’s appointment. Nothing was mentioned during scheduling and I’ve never experienced that before. Dr Jackson seemed nice at first but once I denied the treatment plan of getting 8 crowns or simply pulling 8 baby teeth he asked me “what exactly do you expect from me”.. (As you see in his reply below there are multiple HIPPA violations on top of lies. I would upload a copy of our treatment plan but it has a lot of personal info on it) I tried my best to explain what our concerns were and that we had just gone to our family dentist of 8 years in October. My kiddo has had the same cavities on his front teeth for 2 years. They haven’t progressed and aren’t something we need to have treatment on. Dr. Jackson disagreed and questioned the validity of our prior dentist. He also refused, REFUSED to do any treatment on my child without anesthesia. If he would have actually looked at our medical records he would see my kiddo can’t have out patient anesthesia. Nor would I ever put my child under for dental work, especially the amount of work this guy recommended. It was an all or nothing situation. We never attempted to schedule with this office but I did request a treatment plan and questioned the $100 fee for nitrous. At this point Dr Jackson came out and talked with me directly and said he wouldn’t be able to help our child. We have since gone to another dentist for a second opinion and Thank God we did! My son had a chipped crown on his front tooth and what appeared to be something stuck in his gum (thus causing him to dig at his gums, the tech at playtime dental nor Dr. Jackson caught this) our new dentist was appalled at the treatment plan given by this office, they also did the treatment needed on my son without any nitrous or anesthesia without any issues or push back. Just because this office is local dosnt make it the best, I’d recommend making the drive out of town to find a dentist that cares about your children, time and family beliefs.As you read the response from Dr Jackson himself, consider what type of doctor violates multiple HIPPA violations (Impermissible Disclosures of Protected Health Information (PHI)) while trying to justify their point of view, and lies while at it. Sad.
Everyone is so friendly, knowledgeable, and caring. My kids ask quite often, “when do we get to go back to the dentist?”My kids and I are blessed to have found this wonderful place to provide for all their dental and orthodontic needs. Thank you for being awesome Playtime Dental!!!
The doctor and staff are so nice and do a great job! I tried several other pediatric dentist before this one and this was by far our favorite! All three of my kids go here and all love it
Wonderful dentist.. my kids love it here and they make sure you know everything you need to about your kids smiles! I definitely recommend and will be going back for all of their dental needs!
We absolutely love Dr. Jackson and the entire staff. My daughter looks forward to going to the dentist and they always do such a great job! I’m so happy that I found such a good dentist for my daughter.
Amazing crew! women at front desk super sweet. Doc is wonderful 10/10 recommend.
Whitney and staff were extremely friendly and helpful. They put my granddaughter at ease and made coming in to see Dr. Jackson a fun experience! Would highly recommend!
Everyone is so sweet, down to earth and so incredibly helpful. Any questions or concerns are always acknowledged. Love taking my kids here.
Appointment was at 1:30. We didn't get seen until 2 which is okay. I have a toddler who was having a a bad day. The receptionist (Jennifer i believe) literally covered her face when my child was screaming and acted annoyed the entire time we were in the waiting room or when we had questions. We went back to the room and they brushed her teeth, no examination or anything. I was then informed at 2:15 the dentist had started treatment on another patient so we had to wait again. We waited about 20 minutes and my toddler couldn't do it any longer. When we went to the front I then politely asked for a refund except for what had been done (teeth brushed) "Jennifer" then acted as if I was trying to scam them and lie about what had been done and when the lady who brushed my daughters teeth came to explain she said "oh because they didn't want to wait" she then kept messing up the refund amount to the point the other receptionist had to help her. Very unprofessional and not understanding at all. Only 2 stars because of the other receptionist who's name I did not catch, she was very kind and helpful. Also no hate to the actual dentist his work could have been amazing but we unfortunately did not get the opportunity.
At Playtime Dental, Dr. Jackson and his team embody the essence of extraordinary care and kindness. Their unwavering dedication to addressing our concerns and providing exceptional care has been nothing short of transformative. Thank you for being a beacon and making a tangible difference in the lives of those you touch! We appreciate you more than you will ever know!
Dr Jackson and his staff are amazing! We've been coming here for years and have no complaints about anything. I've taken both of my kids here, they've both had caps, and one now has braces. They are always responsive when I have questions and quick when we need to get in for whatever reasons. Everyone is always friendly and I appreciate that they take the time to explain everything that they do before they do it.
All 3 of my children, my husband, and myself come to Playtime Dental. All 3 of my children LOVE every dental hygienist and Dr. Jackson is so incredibly understanding, patient, and kind. Every single visit has been wonderful with zero complaints. We are all always treated so nicely and the care we receive for our dental health is by far the BEST we've ever experienced. From the office staff, the hygienists, to Dr. Jackson...they are so thorough and make sure we are always comfortable. We are incredibly lucky to have Playtime Dental.😊
Dr. Jackson did amazing with my kiddos. My son has sensory issues and did not want to participate in getting his teeth looked at. Jackson was not afraid to get right in and help us get him calm. The office manager Whitney was also amazing, she was quick to answer any questions I had and also helped get my little guy calmed down. The office is clean, kid friendly and very nice. I highly recommend Playtime Dental.
Absolutely awesome!! From the moment my son and I was taken back into our room for the procedure everything was explained to my son and myself, Dr Jackson is so wonderful with the children and made the complete procedure so comfortable, thank you to the assistant Rachel for being so great to AJ Thank you for your dedication to pediatric dentistry and being so good to us!! We always look forward to seeing you again!!
They were amazing with my son! He absolutely feared dentists, these people are truly amazing, and he got ALL of his work done, with NO problems! You guys rock!
I drive over a hour to bring my three children here at PlayTime Dental here in Mansfield. This has hands down the best dentist I could ever ask for. The best environment you can get for kids.. Two of my children have anxiety with dentists because of another dentist office.. And Dr. Jackson has been a god send. You cant make a good doctor its either you are or you are not. And this whole office is FULL of the best.The drive will always be worth the service that is given here. BEST Dentist, hands down!!
Definitely a great dentist. We have always had a great experience with coming here. My kids love seeing him!
Great place for children. The dentist was very reassuring to me and my son. My son did great. I had the breakdown. Both the assistant. Stephanie and Dr. Cockley were exchildren highly recommend.
